The build quality is great on this chair and it was super easy to put together. However, it hurt my back and was too hard for my liking. If you like a firm seat and back rest this for you. I can see most people really like this chair, it just wasn't for me, and returning it was super easy.

I'm a returning customer. I bought a chair from here years ago and the quality was really, really good, so when we moved to a new place we came back and ordered another one.

The chair overall is high quality. Assembly was really easy. The magnetic pillow stays put and is super comfortable. The seat is firm but not hard, and it conforms to your body after a few days. Lumbar support is really good and the adjustment is nice. The backrest is hard at first, so if you're used to a very soft chair (and probably bad posture), it might hurt your back while you adjust to sitting properly. The stitching is perfect too. One defect though, the threads in one of the mounting holes were damaged and it took some effort to install. Everything else is good.